Client Care Manager

Linnaeus Veterinary Limited; Swindon; Sur place; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

5 weeks holiday + bank holidays + your

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including: Employee E

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Résumé du poste

Edgewood Vet Group is recruiting a Client Care Manager to lead and develop the client care team. The role focuses on delivering outstanding service and care for pets, with emphasis on leadership, communication and staff development. You will conduct performance reviews and training across CCAs, aligning with Linnaeus standards.

The position operates from Edgewood Vets with a 40-hour week and a 1 in 6 Saturday rota, fostering a positive, patient-focused culture across branches.

Qualifications

• Experience in motivating, managing and developing a team or in a client care environment.
• Previous veterinary experience desired but not essential.
• Previous customer facing experience (3 years minimum).
• Strong administration and organisation skill.

Responsabilités

• Line management of the Client Care Assistants (CCAs) also based at other branches.
• Help manage the CCA rota.
• Help manage the debt and Insurance.
• Demonstrate positive leadership.
• Lead by example, motivate and boost employee morale.
• Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times.
• Promote an excellent image of our practice, with high personal appearance and good communication with the public and colleagues.

Connaissances

Good communication

Organisation skills

Customer care

Polite and courteous

Enthusiastic about animal care

Team player

Formation

GCSE Math C or equivalent

Description du poste

Job Title: Client Care Manager Location: Edgewood Vet Group, Purleigh, part of Linnaeus. Salary: £32,000 per annum Job Type: Full-time, Permanent Hours: 40 Hours per week Monday to Friday between 8am - 7pm. Plus 1 in 6 Saturdays Shift patterns: 8.00am - 4.30pm / 9.00am - 5.30pm / 10.30am - 7.00pm

Do you enjoy motivating, leading and developing teams? Do you have experience in a client care environment?

We are currently seeking a Client Care Manager to join our fantastic team here at Edgewood Vets.

The aim of the Client Care Manager is to ensure that our clients receive excellent customer service, advice and care for their pets.

You will be a vital part of the leadership team.

This role requires strong, inclusive, decisive leadership, clear communication, and the ability to inspire and motivate a team in order to achieve the practice's goals.

The position will include providing performance reviews, training and development for all client care associates working within your team.

Key Roles and Responsibilities

• Line management of the Client Care Assistants (CCAs) also based at other branches
• Help manage the CCA rota
• Help manage the debt and Insurance
• Demonstrate positive leadership.
• Lead by example, motivate and boost employee morale
• Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times
• Promote an excellent image of our practice, with high personal appearance and good communication with the public and colleagues

Required Experience

• Experience in motivating, managing and developing a team or in a client care environment.
• Previous veterinary experience desired but not essential.
• Previous Customer facing experience ( 3 years minimum)
• Strong administration and organisation skill
• GCSE Math C grade or above (or equivalent)

Skills & Abilities

• Good communication and organisation skills
• Commitment to delivering outstanding customer care
• Polite and courteous
• Enthusiastic about animal care and pets of all shapes and sizes!
• Patient and diplomatic
• Team player

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us

Edgewood Vet Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered.