Client Care Lead - Veterinary Practice

IVC Evidensia Group; Hangersley; Presencial; GBP 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

6.6 weeks' annual leave

Birthday off

Healthcare benefits

Learning & development opportunities

Discounted veterinary care

Resumo da vaga

Southern Counties Veterinary Specialists in Ringwood, Hampshire, seeks a Client Care Team Leader to oversee clinical client administration and support the Client Care Manager. The role focuses on leadership, service quality and smooth daily operations within a busy multi‑disciplinary referral hospital.

You will guide the team, prioritise workloads, handle client inquiries and ensure consistent standards across departments.

Qualificações

• Proven experience leading a client care or front-of-house team.
• Strong interpersonal skills with a customer-focused approach.
• Ability to manage workloads and communicate across departments.

Responsabilidades

• Provide day-to-day leadership to the Client Care Administration team.
• Coordinate workloads and resolve client queries effectively.
• Support onboarding and training of new team members.
• Escalate complex issues to the Client Care Manager when needed.

Conhecimentos

Leadership

Team coordination

Communication

Customer service

Formação

Experience in client care

Ferramentas

CRM systems

Descrição da vaga

Southern Counties Veterinary Specialists in Ringwood, Hampshire, seeks a Client Care Team Leader to oversee clinical client administration and support the Client Care Manager. The role focuses on leadership, service quality and smooth daily operations within a busy multi‑disciplinary referral hospital.

You will guide the team, prioritise workloads, handle client inquiries and ensure consistent standards across departments.