Client Care Manager - Vet Practice

IVC; Reading; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Family-friendly policies

Healthcare plan

Learning & development

Job summary

inspiring vet care is seeking a Client Care Manager for The Woodley Vet. This full-time, fixed-term 9-month role focuses on leading reception and client care, ensuring excellent service, and supporting daily clinic workflows.

You will manage a busy front-of-house team, coordinate diaries, and drive improvements in the client experience while maintaining a welcoming, professional environment.

Qualifications

• Experience in a customer-facing role with a focus on service.
• Strong organisational and multitasking abilities.
• Friendly, proactive and team-oriented mindset.

Responsibilities

• Manage reception and client care staff, scheduling rotas, and supporting performance development.
• Ensure high standards of customer service, manage communication and handle queries promptly.
• Work with clinical leadership to support daily workflows, appointments, compliance, and admin tasks.
• Identify opportunities to continually improve the client experience and implement changes.
• Oversee day-to-day running of reception and maintain clean, well-presented areas.
• Support diary management and appointment booking for a smooth client experience.
• Oversee client debt management processes.

Skills

Customer service

Communication

Team collaboration

Organisational skills

Diary management

Job description

inspiring vet care is seeking a Client Care Manager for The Woodley Vet. This full-time, fixed-term 9-month role focuses on leading reception and client care, ensuring excellent service, and supporting daily clinic workflows.

You will manage a busy front-of-house team, coordinate diaries, and drive improvements in the client experience while maintaining a welcoming, professional environment.