Client Care Advisor

Linnaeus Veterinary Limited; Swindon; Sur place; GBP 11 000 - 15 000; Temps partiel

Avantages offerts par ce poste

5 weeks holiday + bank holidays +生日假

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including: Employee E

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Résumé du poste

Eastcott Veterinary Hospital, part of Linnaeus and Mars Veterinary Health, is seeking an experienced client care advisor to join the reception team. The role focuses on delivering excellent client service, managing appointments and records, and supporting veterinary staff.

The ideal candidate will be calm, courteous and professional at all times, with knowledge of the practice and its services. Salary is £13,350.50 per annum with a range of benefits and opportunities.

Qualifications

• Experience as a client care advisor or receptionist is preferred.
• Ability to communicate calmly and professionally with clients and visitors.
• Good organisational skills and attention to detail.

Responsabilités

• Arrange appointments and maintain accurate client records.
• Serve as the first point of contact and provide excellent client service.
• Facilitate communication between clients, veterinary surgeons and nurses.
• Assist with insurance claims processing where required.

Description du poste

Job Title: Client Care Advisor

Location: Eastcott Veterinary Hospital, part of Linnaeus

Job Type: Permanent, Part-time, 20 hours per week

Shift pattern: Monday - Friday 3pm - 7pm

Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.

Arranging appointments Keeping accurate records Various clerical duties related to animal patient care and treatment Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive. This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott Veterinary Hospital, Linnaeus or the role, please contact our Talent Acquisition team [e-mail].

Salary Value: £13,350.50 per annum; OUTSTANDING QUALITY CARE