Veterinary Client Care Coordinator

British Veterinary Association; Aylesbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A veterinary practice in Aylesbury is seeking a Client Care Administrator to join their team. The role requires excellent communication skills and the ability to manage multiple tasks efficiently. Responsibilities include liaising with clients, managing appointments, and ensuring high customer care standards. The position offers 6.6 weeks of annual leave, additional leave for birthdays, and various employee benefits. This is a full-time role working 40 hours per week, possibly including Saturdays.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Pension scheme

Discounted staff pet care

Qualifications

• Experience in customer care or administration is preferred.
• Ability to manage telephone and email enquiries efficiently.
• Skills in diary management and appointment booking.

Responsibilities

• Liaising with clients and clinical staff.
• Meeting and greeting clients and pets.
• Booking appointments and managing diary.

Skills

Excellent communication skills

Compassionate demeanour

Ability to juggle multiple tasks

Job description

A veterinary practice in Aylesbury is seeking a Client Care Administrator to join their team. The role requires excellent communication skills and the ability to manage multiple tasks efficiently. Responsibilities include liaising with clients, managing appointments, and ensuring high customer care standards. The position offers 6.6 weeks of annual leave, additional leave for birthdays, and various employee benefits. This is a full-time role working 40 hours per week, possibly including Saturdays.