Veterinary Care Assistant

Medivet Group; Chipstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading veterinary care provider in Chipstead is seeking a passionate individual to join their team, providing exceptional care to pets and their owners. The role requires strong client care skills, teamwork, and the ability to remain calm under pressure. You will support veterinary operations, monitor patient care, and ensure compliance with standards. This position offers extensive benefits including health plans, life assurance, and generous leave policies, making it an excellent opportunity for compassionate individuals who love animals.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

Paid day’s leave for personal use

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Experience of working as part of a team and building positive working relationships.
• Able to provide exceptional care to clients and patients.
• Client care skills, with the ability to remain calm under pressure.
• Able to prioritise a range of tasks and own workload.
• An understanding of the purpose and importance of regulation and compliance.

Responsibilities

• Consistently deliver exceptional care to clients.
• Support with operations and procedures.
• Deliver patient monitoring and care, including walking and feeding.
• Ensure completion of all pre and post operation activity.
• Complete patient transfers to out of hours or enhanced care.

Skills

Exceptional care

Client care skills

Teamwork

Calm under pressure

Task prioritization

Flexible and willing to learn

Job description

Working with our Veterinary Surgeons, qualified Nurses, and Student nurses to provide exceptional care to our clients and pets!

• Provide an excellent standard of service to our patients and clients
• Assist on reception with appointments, enquiries and payments
• Following cleaning protocols to maintain cleanliness of the clinical environment
• Preparing and maintaining medical equipment

You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.

• Location: Chipstead, Surrey 40 hours a week
• Weekends at Sutton

If this sounds like you, click Apply – our friendly team is looking forward to meeting you!

Key Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Consistently deliver exceptional care to clients.
• Support with operations and procedures.
• Deliver patient monitoring and care, including everyday care: walking, toileting and feeding.
• Ensure the completion of all pre and post operation activity.
• Complete patient transfers to out of hours or enhanced care.
• Dispense any medication required under the guidance of the Veterinary team.
• Ensure compliance with all regulatory, practice and operational standards.

Your Skills and Experience:

• Experience of working as part of a team and building positive working relationships with colleagues.
• Able to provide exceptional care to clients and patients.
• Client care skills, with the ability to remain calm under pressure.
• Able to prioritise a range of tasks and own workload.
• Flexible and willing to learn.
• An understanding of the purpose and importance of regulation and compliance.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.