Veterinary Administrator/Receptionist (FTC)

IVC Evidensia; Oswestry; On-site; GBP 7,700 - 13,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Pension scheme

Discounted veterinary care

Healthcare Cash Plan

Cycle to Work

Job summary

Forge Farm Vets in Shropshire is looking for an organised Administrator/Receptionist to join the team on a part-time fixed-term basis for 12 months. You’ll be the friendly first point of contact and help ensure a welcoming, professional experience for clients.

You’ll manage appointments, handle enquiries and support client communications, working closely with clinical and non-clinical colleagues to maintain a smooth client and patient journey. Training will be provided for the right candidate.

Qualifications

• Part-time fixed-term 12 months.
• 19 hours per week over 3 days: Tuesday, Wednesday 9am-3pm, Friday 9-5pm.
• Experience in admin/reception is desirable; training will be provided.

Responsibilities

• First point of contact for clients, delivering a welcoming, professional experience.
• Manage appointments and enquiries; support client communications.
• Collaborate with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Skills

Administrative skills

Reception experience

Customer service

Organised

Tools

Microsoft Office

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Administrator/Receptionist to join our team at Forge Farm Vets on a part-time fixed-term basis for 12 months.

Beautiful Shropshire has rolling countryside, vibrant market towns, and easy access to both the Welsh hills and bustling cities such as Shrewsbury, Chester and Birmingham. Whether you're into hiking, cycling, food festivals or just enjoying a proper country pub, you'll find plenty to love here.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time role working 19 hours per week over 3 days, Tuesday, Wednesday 9am-3pm, Friday 9- 5pm.

Key Responsibilities

This is a varied and important role, providing a welcoming first point of contact for our clients while supporting the smooth day-to‑day running of the practice.

We are looking for someone who is approachable and confident when dealing with clients, who is highly organised and has good attention to detail.

The successful candidate should be comfortable handling administrative tasks, using computers and standard operating systems.

Previous experience in a veterinary practice, agricultural business or similar customer facing role would be advantageous, but full training will be provided for the right candidate.

An interest in farming or the veterinary sector would also be beneficial.

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £12,884 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.