Veterinary Receptionist (Part-Time)

IVC Evidensia; Newbury; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Healthcare Cash Plan

Cycle to Work scheme

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice scheme

Job summary

inspiring vet care is seeking a Veterinary Receptionist for its Donnington Grove Veterinary Group in Newbury. The part-time position involves welcoming clients and their pets, handling bookings, enquiries, and payments, and supporting a collaborative practice team.

The role emphasizes excellent communication, customer service, and proficiency with IT systems to manage administrative tasks in a busy veterinary setting.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.
• Confidence using IT systems and managing administrative tasks.

Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Maintain a clean, safe and welcoming environment for clients and pets

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is a thriving small animal practice with three branch surgeries and an RCVS Tier 3 hospital based in Newbury, Berkshire. Newbury is a vibrant market town with excellent amenities, direct rail links to London Paddington in under an hour, and easy access to the beautiful countryside of the North Wessex Downs.

Our team is passionate about delivering outstanding care to patients and exceptional service to clients. As a Veterinary Receptionist, you’ll play a key role in creating a positive experience for every client and pet visiting the practice.

How You’ll Make a Difference

As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

General Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Maintain a clean, safe and welcoming environment for clients and pets

Our reception team is focused on delivering exceptional customer service and ensuring every client has the best possible experience when visiting the practice.

Working Pattern

This Is a Part-time Role Workimg

• Tuesday: 7.30am–1.30pm (6 hours)
• Thursday: 8.00am–2.00pm (6 hours)
• Friday: 1.30pm–7.30pm (6 hours) – this would also help to ensure CHL is not working alone
• 1:4 Saturday at Newbury (8 hours)
• 1 in 10 Sunday 9am to 12pm paid in TOIL.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning
• Confidence using IT systems and managing administrative tasks

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £13,094.25 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.