Vet Receptionist — 40h/wk, Weekend TOIL, Fast-Paced

Dnavetcare; Wilmington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mead Veterinary Centre in Dartford is seeking a friendly Veterinary Receptionist to greet clients and their pets, schedule appointments, answer queries, and provide general support. You will be the welcoming face, representing a caring team committed to high-quality care and excellent client service.

You'll collaborate with veterinarians and nurses, handle paperwork and payments, promote care plans, and maintain digital records. Experience with RxWorks is highly advantageous.

Qualifications

• Previous experience as a veterinary receptionist or in a similar customer-facing role within veterinary or medical industry.
• Exceptional communication and interpersonal skills.
• Strong organisational abilities and ability to multitask in a fast-paced environment.
• Be proficient with computer systems; RxWorks is a MASSIVE plus.

Responsibilities

• Welcoming clients and their pets on arrival.
• Book appointments and arrivals on the RX Works diary.
• Promote Healthcare Plan to ensure preventive treatment for pets.
• Assist Vet and Nurse teams with queries.
• Scan paperwork onto digital records.
• Liaise with clients regarding appointment bookings and medication collection.
• Order food and medication.
• Process payments and manage 0% finance applications for larger operations.
• Manage a busy reception desk with efficiency and professionalism, including emails and social media.

Skills

Exceptional communication

Interpersonal skills

Organisational abilities

Multitasking

RxWorks experience

Customer service

Tools

RxWorks

Job description

Mead Veterinary Centre in Dartford is seeking a friendly Veterinary Receptionist to greet clients and their pets, schedule appointments, answer queries, and provide general support. You will be the welcoming face, representing a caring team committed to high-quality care and excellent client service.

You'll collaborate with veterinarians and nurses, handle paperwork and payments, promote care plans, and maintain digital records. Experience with RxWorks is highly advantageous.