Veterinary receptionist

Dnavetcare; Wilmington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mead Veterinary Centre in Dartford is seeking a friendly Veterinary Receptionist to greet clients and their pets, schedule appointments, answer queries, and provide general support. You will be the welcoming face, representing a caring team committed to high-quality care and excellent client service.

You'll collaborate with veterinarians and nurses, handle paperwork and payments, promote care plans, and maintain digital records. Experience with RxWorks is highly advantageous.

Qualifications

• Previous experience as a veterinary receptionist or in a similar customer-facing role within veterinary or medical industry.
• Exceptional communication and interpersonal skills.
• Strong organisational abilities and ability to multitask in a fast-paced environment.
• Be proficient with computer systems; RxWorks is a MASSIVE plus.

Responsibilities

• Welcoming clients and their pets on arrival.
• Book appointments and arrivals on the RX Works diary.
• Promote Healthcare Plan to ensure preventive treatment for pets.
• Assist Vet and Nurse teams with queries.
• Scan paperwork onto digital records.
• Liaise with clients regarding appointment bookings and medication collection.
• Order food and medication.
• Process payments and manage 0% finance applications for larger operations.
• Manage a busy reception desk with efficiency and professionalism, including emails and social media.

Skills

Exceptional communication

Interpersonal skills

Organisational abilities

Multitasking

RxWorks experience

Customer service

Tools

RxWorks

Job description

About The Role

Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in Dartford? Look no further! Here at Mead Veterinary Centre, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients lovely pets.

We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients, you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support.

This position will be covering 40 hours a week - over 5 days and 1:5 weekends with days back in lieu. Also bank holidays will be shared equally between the reception team with TOIL.

Your day at Mead Vets could include:

• Welcoming clients and their pets upon arrival


• Book appointments and arrivals on the RX Works diary


• Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment Booking in follow up appointments for the pet once they have left their initial consultation


• Help the Vet and Nurse team with queries


• Being responsible for paperwork being scanned onto pets digital records


• Liaison with clients regarding queries for appointment booking and medication collection


• Ordering food and medication


• Taking payment immediately after treatment of the pet 0% finance application processing for those clients wanting to spread the cost of payment for larger operations


• Managing an extremely busy reception desk with efficiency and professionalism - and don't forget about those emails coming through or those social media pages!

About You Ideally you will have:

• Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry


• Exceptional communication and interpersonal skills Strong organisational abilities and be able to multitask in a fast-paced environment


• A genuine love for animals and a commitment to delivering outstanding client service Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!

Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animalsand asupportive encouraging work placefor their teams.