Venue Operations Lead: Bar, Restaurant & Putters

Urban Playground; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Urban Playground in Canary Wharf is seeking a Duty Manager to lead the Venue Operations team across the bar, restaurant and Putters attraction, delivering a high-class guest experience during shifts. You will supervise all on-shift teams, manage guest flow, handle escalations, ensure safety and compliance, and drive service excellence through briefings and performance monitoring.

The role demands strong leadership, a can-do attitude, and flexibility to work evenings and weekends in a fast-paced,

Qualifications

• 3–5 years of hospitality, leisure or competitive socialising experience.
• 2 years of supervisory or management experience.
• Experience leading multiple operational teams simultaneously.
• Experience working in high-volume guest-facing environments.
• Experience managing customer complaints and service recovery.
• Experience with opening and closing procedures.
• Competent use of POS systems and operational reporting processes.

Responsibilities

• Leading all operational teams on shift, ensuring service standards are maintained across the bar, restaurant and Putters attraction.
• Managing guest flow and staffing levels throughout the venue.
• Acting as the senior manager on duty and primary escalation point for operational and guest-related issues.
• Managing customer complaints and service recovery.
• Supporting the safe and compliant operation of the venue.
• Delivering shift briefings and team communications.
• Completing opening and closing procedures across all operational departments.
• Depising for the Restaurant and Bar Manager when required.
• Managing staffing levels, breaks and team deployment throughout the venue.
• Escalating operational issues to the Restaurant and Bar Manager where appropriate.
• Supporting the delivery of corporate events, private hires and group bookings.
• Monitoring standards of cleanliness, presentation and health & safety across all operational areas.

Skills

Hospitality experience

Supervisory experience

Lead multiple teams

High-volume guest-facing

Customer complaints

Opening and closing procedures

POS systems reporting

Education

Personal License

Job description

Urban Playground in Canary Wharf is seeking a Duty Manager to lead the Venue Operations team across the bar, restaurant and Putters attraction, delivering a high-class guest experience during shifts. You will supervise all on-shift teams, manage guest flow, handle escalations, ensure safety and compliance, and drive service excellence through briefings and performance monitoring.

The role demands strong leadership, a can-do attitude, and flexibility to work evenings and weekends in a fast-paced,