Bar & Guest Experience Manager – New Opening

The League of Adventure Group; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Phantom Peak in London is hiring a Bar & Guest Experience Manager for a high-profile new opening at Westfield Stratford City. You will lead the bars and hospitality spaces, recruit and train a skilled team, and deliver outstanding guest service in a busy, immersive setting.

You’ll balance strong commercial performance with exceptional guest experiences, managing stock, costs and licensing. A Personal Licence and opening-venue experience are advantageous but not essential.

Qualifications

• Experience managing busy bars or hospitality operations in high-volume environments.
• Commercial mindset with ability to manage budgets, licensing, stock control.
• Hands-on leader who develops teams and delivers memorable guest experiences.

Responsibilities

• Lead setup and day-to-day management of our bars and hospitality spaces.
• Recruit, train and develop a high-performing team.
• Deliver exceptional guest service in a high-volume setting.
• Manage stock, gross profit, labour costs and commercial performance.
• Oversee licensing compliance and venue safety.
• Collaborate with Sales & Events for corporate events and private hires.
• Ensure integration with the Phantom Peak immersive world.
• Act as senior duty manager in the absence of the Venue Operations Manager.

Skills

Bar management

Guest experience

Team leadership

Budget management

Licensing compliance

Stock control

Alcohol service

Education

Personal Licence

Job description

Bar & Guest Experience Manager – New Opening
Location: Westfield Stratford City, London
Salary: £40,000–£45,000 per annum depending on experience
Reporting to: Venue Operations Manager

This isn't your average bar management role!
Phantom Peak isn't your average visitor attraction. It's an award-winning immersive world where storytelling, live performance, technology and hospitality come together, and where guests become part of the adventure.

Following the success of our original venue, we're building something even bigger and more ambitious at Westfield Stratford City. New stories, new characters, new adventures and a whole new world to explore.

And at the heart of this extraordinary world will be our bars and hospitality spaces, where great service, atmosphere and entertainment come together.

We're looking for an experienced, hands-on Bar & Guest Experience Manager to help bring it all to life.

You'll be joining us at an exciting time, helping to build the hospitality team, establish service standards and get our bars and guest spaces ready for opening.

Once the doors open, you'll be responsible for ensuring our hospitality operation runs brilliantly, delivering exceptional guest experiences while maintaining strong commercial performance.

It's a unique opportunity to help create a hospitality experience that's genuinely different.

What you'll be doing

• Leading the operational setup and day-to-day management of our bars and hospitality spaces.
• Recruiting, training and developing a high-performing bar and hospitality team.
• Delivering exceptional guest service in a busy, high-volume environment.
• Managing stock, gross profit, labour costs and commercial performance.
• Overseeing licensing compliance, responsible alcohol service and venue safety.
• Supporting food service operations, including our quick-service food offering.
• Working closely with our Sales & Events team to deliver corporate events and private hires.
• Ensuring our bars and hospitality spaces remain fully integrated into the immersive Phantom Peak world.
• Acting as a senior duty manager and deputising for the Venue Operations Manager when required.

About you
You'll have significant experience managing busy bars or hospitality operations, ideally within entertainment, leisure, visitor attractions or a similar high-volume environment.

You'll be commercially minded, confident managing teams and budgets, and have a strong understanding of licensing, stock control and bar profitability.

You'll understand how to balance exceptional guest experiences with strong commercial performance, ensuring our hospitality operation runs efficiently, safely and profitably.

Above all, you'll be a visible, hands-on leader who enjoys developing teams, delivering great hospitality and creating memorable experiences for guests.

A Personal Licence and experience supporting new venue openings would be advantageous, but are not essential.