Guest Experience Duty Manager - Venue Operations

Putters – Canary Wharf; Greater London; On-site; GBP 36,000 - 42,000; Full time

Job summary

Putters – Canary Wharf is seeking a Duty Manager to oversee the venue's bar, restaurant and Putters attraction during shifts, delivering a high-class guest experience.

You will lead on-shift operations, manage guest flow, supervise staff, and uphold safety, service standards and company procedures across all areas of the venue.

Applicants should have strong leadership, be able to handle complaints, and be flexible to work evenings and weekends in a fast-paced, high-volume environment.

Qualifications

• Experience leading multiple operational teams in a high-volume guest-facing environment.
• Experience managing guest flow and staff on shift.
• Strong focus on service standards, safety and compliance.
• Able to handle guest complaints and service recovery.
• Excellent verbal and written English required.

Responsibilities

• Leading all operational teams on shift, ensuring service standards are maintained across the bar, restaurant and Putters attraction.
• Managing guest flow and staffing levels throughout the venue.
• Acting as the senior manager on duty and primary escalation point for operational and guest-related issues.
• Managing customer complaints and service recovery.
• Supporting the safe and compliant operation of the venue.
• Delivering shift briefings and team communications.
• Completing opening and closing procedures across all operational departments.
• Deputising for the Restaurant and Bar Manager when required.
• Managing staffing levels, breaks and team deployment throughout the venue.
• Escalating operational issues to the Restaurant and Bar Manager where appropriate.
• Supporting the delivery of corporate events, private hires and group bookings.
• Monitoring standards of cleanliness, presentation and health & safety across all operational areas.

Skills

Hospitality management

Staff supervision

Customer service

Shift leadership

POS systems

Education

Personal License

Tools

POS systems

Job description

Putters – Canary Wharf is seeking a Duty Manager to oversee the venue's bar, restaurant and Putters attraction during shifts, delivering a high-class guest experience.

You will lead on-shift operations, manage guest flow, supervise staff, and uphold safety, service standards and company procedures across all areas of the venue.

Applicants should have strong leadership, be able to handle complaints, and be flexible to work evenings and weekends in a fast-paced, high-volume environment.