Venue Manager

Luxury Leisure; Whitby; On-site; GBP 28,000 - 36,000; Full time

Job summary

Luxury Leisure in Whitby operates vibrant leisure venues and is seeking a Store Manager to lead day-to-day operations.

You will run the venue, handle admin and customer service, and collaborate with Area Management to hit KPIs. You must have at least 4 years in customer service and 2 years in a management role, with a flexible shift pattern of 5 x 9 hours, including weekends. Night shifts pay an extra £1.50 per hour between 11pm and 6am.

Qualifications

• Minimum of 4 years customer service experience
• 2 years in a management role essential

Responsibilities

• Liaising with Area Management to ensure venue KPIs are met
• Recruiting for the venue
• Delegate and support staff in daily tasks
• Encouraging and driving business during peak times and tournament days
• Key holder duties (opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

Skills

Customer service

Management

Staff supervision

Recruitment

Job description

Shift pattern: 5 x 9 hour shifts - full flexibility required from Monday till Sunday.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.

Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

See attached Role Profile for further information regarding the vacancy.