Assistant Manager

Luxury Leisure; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

Luxury Leisure in Coventry is seeking an Assistant Manager to support the day-to-day running of a venue in our gambling sector, and to stand in as Venue Manager in their absence, liaising with area management to uphold high standards and ensure excellent customer service. The role requires a minimum of 3 years in customer service and ideally a year in supervisory or management responsibilities.

The position is 40 hours per week, 5 days out of 7, with mornings, afternoons and evenings, including

Qualifications

• Minimum of 3 years customer service experience
• A year in a supervisory or management role preferred
• Excellent customer service with a professional approach

Responsibilities

• Liaise with Area Management to ensure venue KPI targets are met
• Delegate and support staff in daily tasks
• Drive business on peak times and tournament days
• Key holder duties (opening/closing venue)
• Promote offers, promotions and events to customers
• Provide refreshments and snacks to customers
• Recommend games and machines using training knowledge
• Handle cash and provide customers with change

Skills

Customer service

Supervisory experience

Communication skills

Cash handling

Team leadership

Job description

Hours per week: 40

Shift pattern: Monday to Sunday availability working 5 out of 7 days. Mornings / Afternoons and Evenings, Minimum of 2 evenings per week (2pm - 10.30pm)

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

OPS2MGR