Assistant Manager

Luxury Leisure; Horsham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to help run our Horsham venue. The role is 40 hours per week, scheduled 5 days out of 7, including evenings and weekends, with flexibility to cover shifts as required.

You will lead staff, manage cash handling, promote games and promotions, and ensure compliance with ID checks and gambling legislation. A minimum of 3 years customer service experience and a year in a supervisory role are preferred.

Qualifications

• Minimum 3 years customer service experience
• A year in a supervisory or management role preferred
• Excellent customer service skills and communication abilities

Responsibilities

• Assist in day-to-day running of the venue
• Liaise with area management to meet KPIs
• Lead and delegate staff tasks
• Drive business during peak times and tournaments
• Handle cash and provide change as required
• Open/close venue as a key holder

Skills

Customer service

Supervisory experience

Job description

Hours per week: 40

Shift pattern: Monday to Sunday, Full Flexibility, 5 out of the 7 days required, 5 x 8 hour shifts

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

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