Venue Manager

Luxury Leisure; Ayr; On-site; GBP 32,000 - 45,000; Full time

Job summary

Luxury Leisure in Ayr, Scotland seeks an experienced Store Manager to run the venue, oversee admin and customer service, and uphold high standards. You will be accountable for KPIs, recruiting, staff delegation, and daily operations, including peak periods and tournament days.

Excellent customer service and proven management ability are essential. Shift pattern is 5 x 8 hour shifts with full flexibility Monday to Sunday; night-hours (11pm–6am) earn an extra £1.50 per hour.

Qualifications

• Minimum of 4 years customer service experience
• 2 years in a management role essential

Responsibilities

• Liaising with Area Management to ensure the venue KPIs are met
• Recruiting for the venue
• Delegate and support staff in daily tasks
• Drive business day to day, including peak times and tournament days
• Key holder duties (opening/closing a venue)
• Liaising with HR
• Completing probation and return to work meetings

Skills

Customer service

People management

Job description

Shift pattern: 5 x 8 hour shifts, full flexibility from Monday till Sunday required.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.

Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

See attached Role Profile for further information regarding the vacancy.