Venue Manager

Luxury Leisure; Stirling; On-site; GBP 32,000 - 45,000; Full time

Job summary

Luxury Leisure is seeking a Store Manager to run the venue, perform admin and customer service duties, and ensure high professional standards. You will need excellent customer service skills with a minimum of 4 years in customer service and 2 years in a management role.

The role includes KPI oversight, staff recruitment, and daily leadership across the team. Shift pattern is 5 x 8 hour shifts with full flexibility Monday to Sunday; on-site venue management and a hands-on approach to operations

Qualifications

• Minimum 4 years customer service experience
• Minimum 2 years in a management role
• Excellent customer service skills
• Proven ability to meet KPIs and manage staff

Responsibilities

• Liaise with Area Management to ensure the venue meets KPIs and operates to a high standard
• Recruit venue staff to maintain service levels
• Delegate and support staff in daily tasks
• Encourage and drive business during peak times and tournament days
• Key holder duties such as opening or closing the venue
• Liaise with HR on staff matters
• Complete probation and return-to-work meetings when required

Skills

Customer service

Management

Staff supervision

KPI management

Tools

POS systems

HRIS

Job description

Shift pattern: 5 x 8 hour shifts - Full flexibility required from Monday till Sunday

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential.

Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

See attached Role Profile for further information regarding the vacancy.