Assistant Manager

Luxury Leisure; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a Birmingham venue. You will act as venue manager in their absence, liaising with area management to meet KPIs and standards, and delegating tasks to staff while driving business during peak times.

Requirements include a minimum of 3 years in customer service and at least one year in a supervisory or management role. The role involves promoting offers, handling cash, and ensuring compliance with ID checks and

Qualifications

• Minimum 3 years customer service experience.
• Experience in supervisory or management role preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Support the manager in day-to-day running of the venue and act as venue manager in their absence.
• Liaise with Area Management to meet KPIs and standards.
• Delegate and support staff in daily tasks; promote offers and events.
• Handle cash, give change, and assist customers with products and games.
• Maintain compliance with ID checks and gambling legislation; follow a 25 policy.

Skills

Customer service

Supervisory experience

Team leadership

Money handling

Job description

Hours per week: 40

Shift pattern: Monday to Sunday, Mornings/Afternoons and Evenings, 5 out of the 7 days required

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

OPS2MGR