Assistant Manager

Luxury Leisure; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

Luxury Leisure in the United Kingdom is seeking an Assistant Manager to support the venue manager in day-to-day operations. The role demands a strong customer service background, 3+ years experience, and a year in a supervisory or management capacity.

The position involves close communication with area management and ensuring high standards across service, safety, and compliance. You will schedule shifts, manage a team during mornings, afternoons, and evenings, handle cash, promote offers, and

Qualifications

• Minimum of 3 years in customer service with a year in a supervisory or management role preferred.
• Experience communicating with area management and achieving KPIs.
• Excellent customer service skills and professional conduct.

Responsibilities

• Liaise with Area Management to meet KPIs and optimize venue performance.
• Delegate and support staff in daily tasks.
• Drive business during peak times and tournament days.
• Perform key holder duties such as opening/closing the venue.
• Deliver promotions and handle cash and change as part of daily duties.

Skills

Customer service

Supervisory experience

Job description

Hours per week: 40

Shift pattern: Monday to Sunday availability, Fully flexible 5 days out of 7, Mornings, Afternoons and Evenings (up to 10.30pm), Minimum of 2 Evenings (2pm - 10.30pm) per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Our Assistant Managers are an essential part of our team. Supporting the manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave), and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!

Assistant Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

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