Vendor Success & Onboarding Specialist

The Knot Worldwide; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

27 days of holiday + bank holiday

Pension Scheme

Life insurance

Private health insurance

Access to a laptop

Birthday day off

Job summary

A leading wedding services platform in Greater London is seeking a Client Success Specialist to manage vendor onboarding and retention. The ideal candidate will have strong communication skills, experience in customer service, and the ability to resolve complaints effectively. This role involves guiding vendors through setup, managing relationships, and tracking performance metrics. Offering a hybrid work model, the company emphasizes teamwork and the importance of vendor satisfaction. Apply now and be part of a supportive team!

Qualifications

• Experience with complaint resolution and maintaining client satisfaction.
• Confidence to make frequent outbound calls with persistence and empathy.
• Self-motivated individual who thrives in a fast-paced, results-driven environment.

Responsibilities

• Guide new vendors through platform setup.
• Serve as the first point of contact for clients considering cancellation.
• Manage and resolve vendor complaints.
• Help vendors optimise their storefronts.
• Be available to vendors via phone and email.
• Work closely with sales and account management teams.
• Track key metrics like storefront engagement.
• Develop daily call plans and keep detailed records.

Skills

Strong phone presence with excellent verbal and written communication

Natural problem-solver who is calm under pressure

Customer service experience

Highly organised with solid time management skills

IT literate with experience using CRM tools

Fluent in English

Job description

A leading wedding services platform in Greater London is seeking a Client Success Specialist to manage vendor onboarding and retention. The ideal candidate will have strong communication skills, experience in customer service, and the ability to resolve complaints effectively. This role involves guiding vendors through setup, managing relationships, and tracking performance metrics. Offering a hybrid work model, the company emphasizes teamwork and the importance of vendor satisfaction. Apply now and be part of a supportive team!