Client Onboarding & Success Specialist

WorkNest; Leeds; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Commission earning potential

Opportunities for advancement

25 days of Annual Leave plus Bank Holidays

Weekly company-paid lunches

Job summary

A leading client services company in Leeds is looking for a Client Implementation Executive. The role involves managing client relationships, ensuring customer satisfaction, and driving engagement. Ideal candidates will have over two years of experience in client implementation within a SaaS or IT services context, along with strong communication and problem-solving skills. Benefits include commission earning potential and generous annual leave.

Qualifications

• Experience in Client Implementation or Client Relations role within SaaS or IT services is required.
• Ability to communicate effectively with a variety of individuals.
• A strategic mindset to identify challenges and propose solutions.

Responsibilities

• Ensure a seamless onboarding experience for clients.
• Serve as the primary point of contact for clients.
• Act as the voice of the client and provide feedback.

Skills

Strong Communication Skills

Problem solving

Proactiveness

Experience with CRM tools

Education

2+ years in Client Implementation or Client Relations role

Job description

A leading client services company in Leeds is looking for a Client Implementation Executive. The role involves managing client relationships, ensuring customer satisfaction, and driving engagement. Ideal candidates will have over two years of experience in client implementation within a SaaS or IT services context, along with strong communication and problem-solving skills. Benefits include commission earning potential and generous annual leave.