Customer Success Manager I – UK (London)

CompTIA; Greater London; On-site; GBP 41,642 - 47,487; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Unlimited PTO & 15 Paid Holidays

Annual Company bonus up to 10%

12 weeks of Paid Parental Leave

Retirement Plan

Spot Bonuses for outstanding performance

Tuition Reimbursement

Wellness Reimbursement

Student Loan Repayment

Broadband Stipend

Job summary

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients. The role involves developing strategies for customer retention, assisting in product onboarding, and analyzing customer feedback. Ideal candidates will have communication skills and experience with customer success or CRM platforms. This position offers a competitive salary of $57,000 - $65,000, plus comprehensive benefits in an inclusive environment.

Qualifications

• 0-2 years of direct experience in a related field.
• Excellent problem-solving skills and proactive mindset.
• Ability to maintain confidentiality and work on team projects.

Responsibilities

• Ensure exceptional support for high-touch and mid-touch customers.
• Develop strategies to retain existing customers and drive renewal rates.
• Assist customers during the onboarding of CompTIA products and services.
• Gather customer feedback to enhance product or service.

Skills

Problem-solving

Excellent verbal and written communication skills

Detail-oriented

Highly organized

Experience with CS or CRM platform

Education

Degree preferred but not required

Tools

Gainsight

Salesforce

Job description

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients. The role involves developing strategies for customer retention, assisting in product onboarding, and analyzing customer feedback. Ideal candidates will have communication skills and experience with customer success or CRM platforms. This position offers a competitive salary of $57,000 - $65,000, plus comprehensive benefits in an inclusive environment.