Senior On-Site Customer Success Manager, London

Ontik; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing fintech startup in London is seeking a Customer Success Manager with 5+ years in customer success or account management. The role focuses on building strong relationships with clients, overseeing onboarding, and defining the customer success strategy to drive retention and success. Strong commercial acumen and excellent communication skills are required, along with a builder mindset. Benefits include a high-performance culture and the opportunity to take ownership of the customer success function.

Qualifications

• 5+ years of experience in Customer Success or Account Management.
• Proven ability to build strong relationships with customers.
• Experience in leading Customer Success teams.

Responsibilities

• Spend time on site with customers to build relationships.
• Oversee key merchant onboarding phases for smooth integrations.
• Define and own customer success strategy to drive retention.

Skills

Relationship building

Customer management

Problem solving

Communication skills

Commercial acumen

Tools

ERP-integrated software

Payment automation tools

Job description

A fast-growing fintech startup in London is seeking a Customer Success Manager with 5+ years in customer success or account management. The role focuses on building strong relationships with clients, overseeing onboarding, and defining the customer success strategy to drive retention and success. Strong commercial acumen and excellent communication skills are required, along with a builder mindset. Benefits include a high-performance culture and the opportunity to take ownership of the customer success function.