Vehicle Service Bookings Advisor — Growth & Training

Perfect Placement UK Ltd; Dinas Powys; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary up to £28,000

OTE ~£34,000

22 days holiday (25 with service)

Training

Staff discounts

Pension

Staff events

Career progression

Job summary

Perfect Placement UK Ltd in Cardiff is recruiting for a Vehicle Service Bookings Advisor to join a well-established, multi-franchise car dealership. You will manage customer appointments, provide outstanding service and support the service department to run smoothly.

The role offers a basic salary up to £28,000 with on-target earnings around £34,000, 22 days holiday (25 with length of service), and manufacturer-accredited training.

Qualifications

• Experience in a contact centre, service reception, or call-handling is desirable but not essential.
• Strong customer service skills with a friendly and professional manner.
• Interest in automotive retail and a career in this sector.

Responsibilities

• Handle incoming service department calls and enquiries.
• Book customer vehicles for scheduled services and MOTs.
• Manage and update service diaries across multiple brands.
• Pre-prepare documentation for customer appointments.
• Provide clear pricing and obtain customer authorisation for services.
• Upsell service plans and additional repairs after vehicle health checks.
• Assist in creating a seamless customer experience and high satisfaction.
• Support workshop teams by prioritising and coordinating appointments.
• Maintain accurate records of bookings and communications.

Skills

Customer service

IT literacy

Booking system proficiency

Multi-tasking

Tools

Booking systems

CRM software

Job description

Perfect Placement UK Ltd in Cardiff is recruiting for a Vehicle Service Bookings Advisor to join a well-established, multi-franchise car dealership. You will manage customer appointments, provide outstanding service and support the service department to run smoothly.

The role offers a basic salary up to £28,000 with on-target earnings around £34,000, 22 days holiday (25 with length of service), and manufacturer-accredited training.