Vehicle Concierge & Customer Experience Specialist

Solus Accident Repair Centres Company; Sunderland; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Bonus opportunity

Company pension scheme

33 days holiday

Discounts on Aviva products and other

Descrizione del lavoro

Solus is seeking a Customer Consultant to deliver an outstanding customer experience across the repair journey. The role blends customer service, coordination and hands-on site support, including the collection and delivery of customer vehicles.

You will work closely with technicians and teams to keep site operations running smoothly, stay organised under pressure and represent the business professionally when interacting with customers. A full UK driving licence is essential.

Competenze

• Strong customer service experience, ideally in a customer-facing role
• A full UK driving licence, with confidence driving customer vehicles
• Clear and professional communication skills, face-to-face and over the phone
• A calm and organised approach, even when managing multiple tasks
• Pride in representing the business when interacting with customers
• A positive, team-focused attitude

Mansioni

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

Conoscenze

Customer service

Driving licence (UK)

Communication skills

Organised

Team player

Descrizione del lavoro

Solus is seeking a Customer Consultant to deliver an outstanding customer experience across the repair journey. The role blends customer service, coordination and hands-on site support, including the collection and delivery of customer vehicles.

You will work closely with technicians and teams to keep site operations running smoothly, stay organised under pressure and represent the business professionally when interacting with customers. A full UK driving licence is essential.