Customer Consultant

Solus - an Aviva company; Sunderland; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Pension scheme

33 days holiday

Employee discounts

SAYE scheme

Parental leave

Income protection

Job summary

Solus, owned by Aviva, is hiring a Customer Consultant to support customers through vehicle repairs, coordinate deliveries, and keep site operations running smoothly. This hands-on role blends customer service with practical, on-site duties.

You’ll need strong people skills, a full UK driving licence, clear communication, and the ability to juggle multiple tasks with a calm, organised approach. Training is provided and team collaboration is central to success.

Qualifications

• No formal qualifications required; emphasis on people skills and reliability.
• Strong people skills and ability to manage responsibilities.
• Hands-on, on-site availability and willingness to be hands‑on.

Responsibilities

• Keep customers updated on the progress of their vehicle repair.
• Handle queries calmly and professionally, providing clear and timely responses.
• Collect and deliver customer vehicles safely and courteously when required.
• Arrange and coordinate vehicle movements and transport activity.
• Support site operations, including parts coordination and basic administration.
• Work closely with technicians, production teams and site leaders.
• Help maintain a welcoming, organised and professional site environment.

Skills

Customer service

Driving licence

Communication

Organised

Team player

Empathy

Job description

Overview

The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.

This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.

As a Customer Consultant, you’ll balance customer care with practical, site‑based responsibilities.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.

Qualifications

We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on.

You’ll Bring

• Strong customer service experience, ideally in a customer‑facing role
• A full UK driving licence, with confidence driving customer vehicles
• Clear and professional communication skills, face‑to‑face and over the phone
• A calm and organised approach, even when managing multiple tasks
• Pride in representing the business when interacting with customers
• A positive, team‑focused attitude

Full training is provided. If you enjoy helping people and taking responsibility, we can support the rest.

Every Solus site is different, but our expectations are consistent. Customer Consultants are trusted to juggle customer service, vehicle movements and site support with professionalism and care.

At Solus, You’ll Find

• A supportive team environment where collaboration matters
• Clear processes, alongside the flexibility to use judgement day to day
• Opportunities to develop new skills and progress your career over time
• An inclusive culture where reliability and kindness are valued

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.