Customer Experience & Vehicle Coordination Specialist

Solus - an Aviva company; Sunderland; Vor Ort; GBP 19.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus opportunity

Pension scheme

33 days holiday

Employee discounts

SAYE scheme

Parental leave

Income protection

Zusammenfassung

Solus, owned by Aviva, is hiring a Customer Consultant to support customers through vehicle repairs, coordinate deliveries, and keep site operations running smoothly. This hands-on role blends customer service with practical, on-site duties.

You’ll need strong people skills, a full UK driving licence, clear communication, and the ability to juggle multiple tasks with a calm, organised approach. Training is provided and team collaboration is central to success.

Qualifikationen

• No formal qualifications required; emphasis on people skills and reliability.
• Strong people skills and ability to manage responsibilities.
• Hands-on, on-site availability and willingness to be hands‑on.

Aufgaben

• Keep customers updated on the progress of their vehicle repair.
• Handle queries calmly and professionally, providing clear and timely responses.
• Collect and deliver customer vehicles safely and courteously when required.
• Arrange and coordinate vehicle movements and transport activity.
• Support site operations, including parts coordination and basic administration.
• Work closely with technicians, production teams and site leaders.
• Help maintain a welcoming, organised and professional site environment.

Kenntnisse

Customer service

Driving licence

Communication

Organised

Team player

Empathy

Jobbeschreibung

Solus, owned by Aviva, is hiring a Customer Consultant to support customers through vehicle repairs, coordinate deliveries, and keep site operations running smoothly. This hands-on role blends customer service with practical, on-site duties.

You’ll need strong people skills, a full UK driving licence, clear communication, and the ability to juggle multiple tasks with a calm, organised approach. Training is provided and team collaboration is central to success.