Customer Experience & Vehicle Coordination Specialist

Solus Accident Repair Centres Company; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days holiday including bank

Job summary

Solus Customer Consultant role in Ipswich focuses on clear communication, organisation and a strong focus on customer experience. You support customers throughout their repair journey and help keep site operations running smoothly day to day.

Join a on-site role where reliability, attention to detail and empathy make a real difference to customer confidence, with training provided and a supportive team environment.

Qualifications

• Strong customer service experience, ideally in a customer-facing role.
• A full UK driving licence, with confidence driving customer vehicles.
• Clear and professional communication skills, face-to-face and over the phone.
• A calm and organised approach, even when managing multiple tasks.
• Pride in representing the business when interacting with customers.
• A positive, team-focused attitude.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

Skills

Customer service

Driving licence UK

Communication

Organisation

Job description

Solus Customer Consultant role in Ipswich focuses on clear communication, organisation and a strong focus on customer experience. You support customers throughout their repair journey and help keep site operations running smoothly day to day.

Join a on-site role where reliability, attention to detail and empathy make a real difference to customer confidence, with training provided and a supportive team environment.