Motor Claims Customer Advisor — SLA-Driven Support

Ad Warrior Ltd; Wellingborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking

Health benefits

Annual leave

Birthday holiday

Job summary

Vizion Network in Wellingborough is seeking a Customer Service Advisor to provide professional administrative support within the Claims Team. You will manage motor claims from initial contact to repair handover, ensuring SLA targets are met and maintaining strong communication with bodyshops, insurers and customers.

The role emphasizes high-quality customer service, data accuracy, and proactive issue resolution while adhering to company policies and FCA guidelines.

Qualifications

• First class communication skills.
• Accurate data input skills.
• Ability to build and maintain relationships.
• Ability to work to deadlines, targets and objectives.
• Able to work as part of a team as well as autonomously to a high level of accuracy.
• Good planning and organisational skills.
• Good problem-solving skills.
• Good decision maker.
• Commitment to providing a first-class service to customers and repairers.
• Customer focused.
• Good knowledge of Microsoft Office.

Responsibilities

• Provide professional administrative support within the Claims Team and to company Management/Directors.
• Deliver the highest possible standards of customer service, following brand requirements and directives; maintain SLA and performance targets.
• Manage and progress motor claims from initial contact to repair handover and aftercare.
• Keep close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure SLA's are maintained.
• Record all client issues and feed back to the Line Manager and Management Team.

Skills

Communication

Data entry

Relationship building

Deadline adherence

Teamwork

Planning

Problem solving

Decision making

Customer service

Microsoft Office

Job description

Vizion Network in Wellingborough is seeking a Customer Service Advisor to provide professional administrative support within the Claims Team. You will manage motor claims from initial contact to repair handover, ensuring SLA targets are met and maintaining strong communication with bodyshops, insurers and customers.

The role emphasizes high-quality customer service, data accuracy, and proactive issue resolution while adhering to company policies and FCA guidelines.