Technical Vehicle Claims Specialist

ACTIVATE GROUP LIMITED; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts and fresh fruit

Birthday surprise

Job summary

Activate Group is seeking a Technical Claims Handler to join our Sopp+Sopp team in Peterborough. You will manage vehicle claims end-to-end, from instruction to completion, and communicate with customers, clients and repairers using our bespoke systems.

We offer a permanent, full-time role with development opportunities and a supportive culture. Join a growing UK business and contribute to a first-class repair journey for customers and partners.

Qualifications

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Responsibilities

• Make outbound and receive inbound calls to/from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and escalate when necessary.
• Use Activate Groups bespoke software to record, update and maintain claim information.
• Manage own workload, prioritise and ensure claims progress with high customer service standards.
• Provide accurate updates to team managers and customers as required.
• Ensure SLA's are met and exceeded and communicate with all parties for optimal repair journey.

Skills

Customer service

Call handling

Written and verbal communication

Time management

Job description

Activate Group is seeking a Technical Claims Handler to join our Sopp+Sopp team in Peterborough. You will manage vehicle claims end-to-end, from instruction to completion, and communicate with customers, clients and repairers using our bespoke systems.

We offer a permanent, full-time role with development opportunities and a supportive culture. Join a growing UK business and contribute to a first-class repair journey for customers and partners.