Claims Handler

Activate Group Limited; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced family pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Job summary

Activate Group Limited is seeking a proactive Claims Handler to join the Customer team in Peterborough. You will manage vehicle claims end to end, ensuring professional service and SLA adherence across a busy contact centre environment.

You’ll work with bespoke software, prioritise workload, and deliver timely updates to customers and managers while supporting a growing UK business with genuine development opportunities.

Qualifications

• Experience handling vehicle/fleet claims.
• Understanding of repair lifecycle.
• Excellent customer service.
• Able to manage high volume of calls.

Responsibilities

• Make and receive outbound calls to customers, clients, 3rd parties and repairers.
• Manage queries end to end from first contact to resolution, escalating when necessary.
• Use bespoke software and databases to record and maintain information for each claim.
• Manage own workload, prioritise tasks, and complete all duties.
• Provide accurate updates to team managers and customers.
• Ensure SLAs are met and exceeded.

Skills

Claims handling

Customer service

Communication

Call volume management

Time management

Repair lifecycle understanding

Tools

CRM software

Repair management software

Job description

Claims Handler

Department: Customer

Location: Peterborough

Contract Type: Full-time / Permanent

About the role

We are looking for a Claims Handler to join the Customer team and be responsible for managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Making and receiving outbound calls to and from customers, clients, 3rd parties and repairers
• Manage queries end to end from first contact to resolution, only escalating where necessary
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
• Manage own workload, prioritising each day and ensuring all tasks are complete
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA's are met and exceeded

Skills and experience

Essential:

• Claims handling experience within the vehicle/fleet industry
• Basic understanding of repair lifecycle and fleet repair & modifications
• Excellent customer service skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload

Desirable:

• Experience of working in a target driven environment

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone
  

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.

Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone's bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.