Property Claims Handler: End-to-End, Fast-Paced

Adjusting Appointments Limited; Großbritannien; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to join a small team delivering exceptional customer service. You will manage the day-to-day claims lifecycle for Domestic and Commercial properties in a fast-paced, telephone-biased environment.

The role focuses on end-to-end claims management from FNOL through to conclusion, including virtual desk top assessments and settlements within delegated authority. Strong communication and negotiation skills are essential.

Qualifikationen

• Experience handling Domestic and Commercial Property Claims.
• Understanding of the Insurance Industry.
• Track record in fast paced, telephone-based claims environment.
• Experience with FNOL and full lifecycle claims processing.
• Exceptional customer service skills and motivation to develop further.

Aufgaben

• Be the first point of contact for incoming claims acting as the Insurer.
• Triage calls for validation and register new claims.
• Proactively manage full claims lifecycle from FNOL to closure.
• Conduct virtual desktop assessments and assist with schedules of repair.
• Negotiate settlements within delegated authority and support network contractors.
• Coordinate with other departments and external clients.
• Identify potentially fraudulent activity and report issues.

Kenntnisse

Claims handling

Property claims

Customer service

Telephone-based

Tools

Symbility

Sore Logic

Jobbeschreibung

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to join a small team delivering exceptional customer service. You will manage the day-to-day claims lifecycle for Domestic and Commercial properties in a fast-paced, telephone-biased environment.

The role focuses on end-to-end claims management from FNOL through to conclusion, including virtual desk top assessments and settlements within delegated authority. Strong communication and negotiation skills are essential.