Motor Claims Technician - Fast-Paced, Customer-Focused

ERS Administration Services; Tregof; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy

Salary sacrifice benefits

Annual benefits reviews

Professional qualifications and study‑

support

Job summary

ERS Administration Services, the UK's largest specialist motor insurer, seeks a Claims Technician to join a fast-paced team. You will record new claims, handle enquiries, negotiate settlements, and ensure payments are authorised fairly and efficiently.

The role emphasises delivering a first-class customer experience, adhering to policy wording and FCA/PRA guidelines, and maintaining accurate claim records while working with approved suppliers.

Qualifications

• Experience in handling a range of claims processes and enquiries.
• Ability to negotiate settlements in line with policy wording and manual.
• Understanding of claims handling standards and FCA/PRA requirements.

Responsibilities

• Respond to customer calls and correspondence professionally.
• Establish loss circumstances and conduct indemnity/liability/fraud enquiries.
• Negotiate settlements efficiently and economically.
• Maintain accurate estimates and apply adjustments.
• Use approved suppliers where appropriate and follow policies.

Skills

Confident and professional comms

Excellent phone manner

Strong interpersonal relations

Articulate and numerate

Customer experience focus

Team player

Highly organised, prioritisation

Job description

ERS Administration Services, the UK's largest specialist motor insurer, seeks a Claims Technician to join a fast-paced team. You will record new claims, handle enquiries, negotiate settlements, and ensure payments are authorised fairly and efficiently.

The role emphasises delivering a first-class customer experience, adhering to policy wording and FCA/PRA guidelines, and maintaining accurate claim records while working with approved suppliers.