Utilities Scheduler — Route & SLA Optimizer

Network Plus; Worsley; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus in the United Kingdom is seeking a Scheduler to effectively plan and coordinate the Company’s work, liaising with internal and external customers and managing key databases.

The role emphasizes ownership of workstreams, scheduling in line with SLAs, and delivering high-quality customer service with accuracy and efficiency. The position offers a competitive salary and full benefits package.

Qualifications

• Experience in scheduling and coordinating work streams.
• Proficiency with works management systems and data entry.
• Strong customer service and communication skills.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA’s, optimising travel routes and productivity.
• Provide customer service to internal and external customers via telephone and webchat.
• Maintain timely input and uploading of information into works management systems.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction to external and internal customers.
• Provide daily and weekly reports to ensure service levels are achieved.
• Contribute solutions and embrace change within the team.
• Escalate safety issues following company procedures.

Skills

Scheduling

Coordination

Customer service

Data entry

Communication

Tools

Works management systems

Job description

Network Plus in the United Kingdom is seeking a Scheduler to effectively plan and coordinate the Company’s work, liaising with internal and external customers and managing key databases.

The role emphasizes ownership of workstreams, scheduling in line with SLAs, and delivering high-quality customer service with accuracy and efficiency. The position offers a competitive salary and full benefits package.