Field Scheduler: Optimize Engineer Routes & SLAs

Network Catering; Blackheath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life Assurance

Health insurance

Employee Assistance Program

Pension

Retail discounts

Job summary

Network Catering is seeking a Job Scheduler to join our Scheduling team. Based across the UK, you will prioritise, co-ordinate and manage maintenance and servicing for engineers, planning routes and workloads by urgency and location.

You will use field service management software to optimise diaries, respond to emergencies, and keep clients updated. The role offers a permanent contract, 23 days annual leave rising with length of service, life assurance and pension.

Qualifications

• Plan, coordinate, and update daily schedules for Engineers in an assigned region.
• Use field service management software to optimise diary functions and maximise operational efficiency.
• Respond quickly to emergency call-outs or short-notice changes by re-prioritising workloads.
• Communicate regularly with Engineers by phone and email to manage their schedules and job expectations.
• Liaise with the Service Team to align Engineer availability with client requirements and SLAs.
• Order and allocate necessary parts to Engineers in advance of jobs.
• Maintain accurate records of Engineer availability, including holidays, van servicing, and training.
• Escalate operational issues or resourcing conflicts to the Management Team when required.
• Provide support with workload planning for upcoming work, projects or seasonal demand.

Responsibilities

• Plan, coordinate, and update daily schedules for a dedicated group of Engineers within an assigned region.
• Use field service management software to optimise diary functions and maximise operational efficiency.
• Respond quickly to emergency call-outs or short-notice changes by re-prioritising workloads.
• Communicate regularly with Engineers by phone and email to manage their schedules and job expectations.
• Liaise with the Service Team to align Engineer availability with client requirements and SLAs.
• Order and allocate necessary parts to Engineers in advance of jobs.
• Maintain accurate records of Engineer availability, including holidays, van servicing, and training.
• Escalate operational issues or resourcing conflicts to the Management Team when required.
• Provide support with workload planning for upcoming work, projects or seasonal demand.

Skills

Schedule management

Field service coordination

Emergency response

Communication

Parts ordering

Record keeping

Workload planning

Tools

Field service management software

Job description

Network Catering is seeking a Job Scheduler to join our Scheduling team. Based across the UK, you will prioritise, co-ordinate and manage maintenance and servicing for engineers, planning routes and workloads by urgency and location.

You will use field service management software to optimise diaries, respond to emergencies, and keep clients updated. The role offers a permanent contract, 23 days annual leave rising with length of service, life assurance and pension.