Utilities Scheduler: Plan, Schedule & Optimize Field Work

Network Plus group; Worsley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Network Plus is seeking a proactive Scheduler to plan and coordinate field and service work across our client base in the UK. You will manage work orders from receipt to completion, optimise routes, and maintain accurate data in our works management systems while delivering strong customer service by phone and webchat.

This role offers a competitive salary and full benefits, with opportunities to improve productivity and contribute to efficient service delivery.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is seeking a proactive Scheduler to plan and coordinate field and service work across our client base in the UK. You will manage work orders from receipt to completion, optimise routes, and maintain accurate data in our works management systems while delivering strong customer service by phone and webchat.

This role offers a competitive salary and full benefits, with opportunities to improve productivity and contribute to efficient service delivery.