Utilities Scheduler

Network Plus; Worsley; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus in the United Kingdom is seeking a Scheduler to effectively plan and coordinate the Company’s work, liaising with internal and external customers and managing key databases.

The role emphasizes ownership of workstreams, scheduling in line with SLAs, and delivering high-quality customer service with accuracy and efficiency. The position offers a competitive salary and full benefits package.

Qualifications

• Experience in scheduling and coordinating work streams.
• Proficiency with works management systems and data entry.
• Strong customer service and communication skills.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA’s, optimising travel routes and productivity.
• Provide customer service to internal and external customers via telephone and webchat.
• Maintain timely input and uploading of information into works management systems.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction to external and internal customers.
• Provide daily and weekly reports to ensure service levels are achieved.
• Contribute solutions and embrace change within the team.
• Escalate safety issues following company procedures.

Skills

Scheduling

Coordination

Customer service

Data entry

Communication

Tools

Works management systems

Job description

Department

United Utilities

Location

Worsley

Compensation

£18,720 - £29,741 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Salary And Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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