Utilities Scheduler: Route-Optimized Planning & Service

Go Traffic Management Limited; England; On-site; GBP 19,000 - 30,000; Full time

Job summary

Network Plus is hiring a Utilities Scheduler to plan and coordinate field work for United Utilities from Lingley Mere, Warrington. You will manage workloads, communicate with internal teams and external customers, and maintain accurate data in works management systems to meet service level agreements.

The role emphasizes efficient routing, timely updates, and high standards of customer service, with a full benefits package and ongoing opportunities for professional development.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is hiring a Utilities Scheduler to plan and coordinate field work for United Utilities from Lingley Mere, Warrington. You will manage workloads, communicate with internal teams and external customers, and maintain accurate data in works management systems to meet service level agreements.

The role emphasizes efficient routing, timely updates, and high standards of customer service, with a full benefits package and ongoing opportunities for professional development.