SLA-Driven Utilities Scheduler: Coordinate & Deliver Service

Network Plus group; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

Network Plus is seeking a Scheduler to plan and coordinate work across internal and external teams. You will manage workstreams, schedule orders, and ensure SLA compliance while improving routing and productivity.

The role emphasizes delivering strong customer service, accurate data entry into management systems, and producing regular reports. A proactive, collaborative, and safety-conscious mindset will help you thrive in this essential utility and infrastructure services company.

Qualifications

• Experience coordinating multiple workstreams from receipt to completion.
• Strong focus on meeting SLA and optimizing routes to boost productivity.
• Excellent communication with internal and external customers via phone and webchat.

Responsibilities

• Take ownership of workstreams from receipt to completion.
• Schedule work orders in line with SLA, optimizing travel routes.
• Provide customer service via telephone and webchat.
• Maintain accurate input in the works management systems and report issues.
• Ensure client and operational requirements are met professionally.
• Deliver high levels of customer satisfaction for external and internal customers.
• Produce daily and weekly service reports as required.
• Contribute solutions and adapt to change within the team.
• Flag safety issues following company procedures.

Skills

Scheduling

Customer service

Coordination

Tools

Works management systems

Job description

Network Plus is seeking a Scheduler to plan and coordinate work across internal and external teams. You will manage workstreams, schedule orders, and ensure SLA compliance while improving routing and productivity.

The role emphasizes delivering strong customer service, accurate data entry into management systems, and producing regular reports. A proactive, collaborative, and safety-conscious mindset will help you thrive in this essential utility and infrastructure services company.