Utilities Scheduler: Optimize Routes & Workflows

Go Traffic Management Limited; Boothstown; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Network Plus is seeking a Utilities Scheduler in Worsley to plan and coordinate the company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

The role involves taking ownership of workstreams, scheduling orders to meet SLAs, optimizing routes, and delivering excellent customer service while ensuring accurate data input and regular reporting.

Qualifications

• Plan and coordinate the company’s work with internal and external customers.
• Maintain and input data into works management and client databases accurately.
• Ensure safety issues are reported in line with company procedures.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is seeking a Utilities Scheduler in Worsley to plan and coordinate the company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

The role involves taking ownership of workstreams, scheduling orders to meet SLAs, optimizing routes, and delivering excellent customer service while ensuring accurate data input and regular reporting.