User Researcher (9 month FTC)

Depop; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community-focused fashion marketplace in London is seeking a User Researcher to enhance user experiences across its product. The ideal candidate will possess a strong portfolio of UX research methodologies and will collaborate closely with various stakeholders to generate actionable insights. Responsibilities include conducting comprehensive research, advocating for user needs, and communicating findings effectively. This role promotes a flexible work environment and offers a competitive benefits package including health care and leave options.

Benefits

Health and wellbeing programs

Flexible working arrangements

Generous leave policies

Learning budget

Life insurance

Qualifications

• Strong portfolio demonstrating various UX research methods.
• Experience in advocating for UX research in different environments.
• Comfortable working in agile environments.

Responsibilities

• Take ownership of end-to-end research delivery.
• Collaborate with product managers and designers to generate hypotheses.
• Lead research for product areas with effective methodologies.

Skills

UX research

Qualitative methods

Quantitative methods

Effective communication

Stakeholder management

Tools

Python

SPSS

R

Stata

Microsoft PowerPoint

Microsoft Word

Job description

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy sell and discover desirable secondhand fashion. With a community of over 35 million users Depop is on a mission to make fashion circular redefining fashion consumption. Founded in 2011 the company is headquartered in London with offices in New York and Manchester and in 2021 became a wholly-owned subsidiary of out more at

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users. Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to . For any other non-disability related questions please reach out to our Talent Partners.

About the Role

We’re looking for a User Researcher to join our UX research team to help us understand our users their needs and create delightful user experiences across our product. You’ll be comfortable scoping out designing and undertaking robust investigations as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At Depop research underpins our design process end-to-end. You’ll be working with fellow researchers designers product managers copy writers and analysts to shape the future of fashion.

In addition to being adept at a wide range of methodologies (from depth interviews to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling actionable insights and advocate for user needs in a rapid-paced high growth environment.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are gathering the questions and hypotheses planning and executing the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers designers engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods e.g. remote interviews ad-hoc surveys unmoderated research.
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible and run some basic quantitative analysis yourself using our internal tools or surveys.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations workshops reports or any other method that gets the insights into our decision-making

Requirements

• A UX researcher with a strong portfolio demonstrating a wide range of qual and quant methods e.g. in exploratory generative and evaluative research
• Experienced in delivering autonomously and to high quality standards
• Experience in advocating for and delivering UX Research in different environments
• Effective in seeking out building and maintaining strong and trusting relationships with key stakeholders across the business
• Effective and compelling communicator : Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
• You are able to communicate research findings clearly accurately and in a compelling way utilising a variety of written and visual formats
• You thrive in an agile environment that requires multi-tasking
• Comfortable working with remote peers on a consistent basis

Additional Information

Health Mental Wellbeing

PMI and cash plan healthcare access with Bupa

Subsidised counselling and coaching with Self Space

Cycle to Work scheme with options from Evans or the Green Commute Initiative

Employee Assistance Programme (EAP) for 24 / 7 confidential support

Mental Health First Aiders across the business for support and signposting

Work / Life Balance

25 days annual leave with option to carry over up to 5 days

1 company-wide day off per quarter

Flexible Working

MyMode hybrid-working model with Flex Office Based and Remote options *role dependant

All offices are dog-friendly

Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life

18 weeks of paid parental leave for full-time regular employees

IVF leave shared parental leave and paid emergency parent / carer leave

Learn Grow

Twice yearly development chats and yearly performance reviews

Learning budget

Upskilling our employees with company wide training workshops materials and resources

Your Future

Life Insurance (financial compensation of 3x your salary)

Pension matching up to 6% of qualifying earnings

Required Experience

Contract

Key Skills

• Intelligence Community Experience
• Python
• Spss
• Microsoft Word
• R
• Regression Analysis
• Windows
• Stata
• Microsoft Powerpoint
• Research Experience
• Data Modeling
• Writing Skills

Employment Type

Full-Time

Experience

years

Vacancy

1