User-Centered Digital Experience Designer

Wokingham Borough Council; Wokingham; On-site; GBP 42,000 - 47,000; Full time

Benefits offered by this job

30 days annual leave

Local government pension

Employee assistance programme

Discounts

Onsite gym at Shute End

Job summary

Wokingham Borough Council is seeking a Digital Experience Designer to join the Digital Experience team on a full-time, 12-month fixed-term contract. You will blend content design with user-centred design to improve experiences for residents, businesses and staff.

Using research, data and user insight, you will design content, journeys and interactions that help people complete tasks simply and efficiently across websites, intranet, and digital services, contributing to accessible, evidence-based

Qualifications

• Creating user-centred digital experiences
• Content design using plain English principles
• User research and usability testing
• Information architecture and navigation design
• Accessibility and WCAG compliance
• Analyzing digital performance data
• Working collaboratively with stakeholders
• Managing competing priorities in a fast-paced environment

Responsibilities

• Create and deliver high-quality, on-brand digital content - drawing on evidence, data and research to justify and inform design decisions
• Develop compelling content and intuitive user journeys that improve website usability and accessibility across our digital channels
• Act as a gatekeeper for online content, ensuring all digital outputs adhere to our guidelines and standards on brand, accessibility and usability
• Oversee website content, databases, forms and self-service tools, maintaining consistency and quality across the board
• Build relationships with key stakeholders and engage in effective communication. Work in partnership to test digital services, gather user feedback and drive continuous improvement
• Contribute to the upholding and development of style guides and best practices. Provide support to internal users on digital guidelines, SEO best practices, and effective content creation techniques

Skills

User-centred design

Content design

User research

Information architecture

Accessibility WCAG

Data analysis

Stakeholder management

Prioritisation

Tools

Figma

Drupal

SharePoint

GOV.UK guidance

Job description

Wokingham Borough Council is seeking a Digital Experience Designer to join the Digital Experience team on a full-time, 12-month fixed-term contract. You will blend content design with user-centred design to improve experiences for residents, businesses and staff.

Using research, data and user insight, you will design content, journeys and interactions that help people complete tasks simply and efficiently across websites, intranet, and digital services, contributing to accessible, evidence-based