User-Centric Digital Content Designer (Flexible)

Richmond and Wandsworth Councils; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

40 days annual leave (including Bank/H

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Councils are recruiting a Digital Content Designer to create, maintain and improve accessible, user‑centred content across our websites and intranet, ensuring content meets design standards and accessibility.

You will write, edit and publish content, use analytics and user feedback to improve journeys, design online forms and digital services, and work with stakeholders to keep information accurate and user focused.

Qualifications

• Experience of writing for the web in a public sector or digital media context.
• Excellent written, communication and interpersonal skills
• Writing for the web and Plain English
• Content design
• Excellent time management and the ability to manage competing deadlines
• Educated to degree level or relevant industry experience

Responsibilities

• Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring it meets content design standards, accessibility requirements, and best practice.
• Use analytics, user research, and customer feedback to improve user journeys, website structure and content effectiveness, helping residents find and complete tasks more easily.
• Design and develop online forms and digital services, working with stakeholders to gather requirements, create content and deliver effective online transactions.
• Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.
• Support the day-to-day management of both councils' websites, including content updates, news publishing and customer enquiries, while maintaining high standards of quality, accessibility and continuous improvement.

Skills

Writing for the web

Plain English

Content design

User experience

Time management

Public sector experience

Education

Degree or equivalent

Job description

Richmond & Wandsworth Councils are recruiting a Digital Content Designer to create, maintain and improve accessible, user‑centred content across our websites and intranet, ensuring content meets design standards and accessibility.

You will write, edit and publish content, use analytics and user feedback to improve journeys, design online forms and digital services, and work with stakeholders to keep information accurate and user focused.