User-Centric Digital Experience Designer

Wokingham-Borough-Council

Wokingham

On-site

GBP 42,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

30 days annual leave (+5 after 5 years

Local government pension

Wellbeing helpline

Lifestyle discounts

Free onsite gym

Job summary

Wokingham Borough Council is seeking a Digital Experience Designer on a full-time, 12-month fixed-term contract to help improve residents’ and staff’s digital experiences. You will combine content design with user-centred design across websites, intranet and online forms.

You’ll use research, data and user insight to design content, journeys and interactions that enable tasks to be completed simply and efficiently, while ensuring accessibility and branding across all digital services.

Qualifications

Experience designing digital content with a user-centred approach.
Experience with user research and usability testing.
Strong information architecture and navigation design.
Knowledge of WCAG accessibility standards.
Collaborative with stakeholders in fast-paced environments.
Proficiency with Figma or similar prototyping tools.
Experience with Drupal or SharePoint CMS.
Familiarity with GOV.UK Service Standard and Content Design guidance.

Responsibilities

Create on-brand digital content using evidence, data and research to justify design decisions.
Develop intuitive user journeys to improve usability and accessibility across digital channels.
Act as gatekeeper for online content, ensuring brand, accessibility and usability guidelines.
Oversee website content, databases, forms and self-service tools.
Build relationships with stakeholders, test digital services, and gather user feedback.
Contribute to style guides and provide support on digital guidelines and SEO.