Digital Content Designer — Flexible Hours & 40 Days Leave

Kirklees Metropolitan Council; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

London Borough of Richmond upon Thames and London Borough of Wandsworth are seeking a Digital Content Designer to create and manage accessible content across council websites and intranet. You will work with subject matter experts to simplify complex language, ensuring accurate information and strong web usability.

Role involves enhancing user journeys through analytics and research, designing online forms and services, and collaborating with services to keep information current and relevant.

Qualifications

• Experience of writing for the web and producing online content in a public sector or digital media context.
• Excellent written, communication and interpersonal skills
• Writing for the web and Plain English
• Content design
• Excellent time management and the ability to manage competing deadlines
• Educated to degree level or relevant industry experience

Responsibilities

• Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring it meets content design standards, accessibility requirements, and best practice.
• Use analytics, user research, and customer feedback to improve user journeys, website structure and content effectiveness, helping residents find and complete tasks more easily.
• Design and develop online forms and digital services, working with stakeholders to gather requirements, create content and deliver effective online transactions.
• Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.
• Support the day-to-day management of both councils’ websites, including content updates, news publishing and customer enquiries, while maintaining high standards of quality, accessibility and continuous improvement.

Skills

Writing for the web

Plain English

Content design

Time management

Communication skills

Interpersonal skills

Public sector context

Education

Degree or equivalent

Job description

London Borough of Richmond upon Thames and London Borough of Wandsworth are seeking a Digital Content Designer to create and manage accessible content across council websites and intranet. You will work with subject matter experts to simplify complex language, ensuring accurate information and strong web usability.

Role involves enhancing user journeys through analytics and research, designing online forms and services, and collaborating with services to keep information current and relevant.