UPS Customer Engineer

Vertiv; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company is seeking a UPS Customer Service Engineer to ensure the reliability and performance of UPS systems. The successful candidate will be responsible for maintenance, emergency repairs, and customer training, requiring strong technical skills and excellent customer relations. This role involves extensive travel and the ability to handle stressful situations while maintaining professionalism.

Qualifications

• Experience in a field operations role.
• Ability to manage multiple tasks and resolve conflicts.
• Good understanding of IT and communication protocols.

Responsibilities

• Perform planned maintenance and repairs on UPS and battery systems.
• Conduct fault finding and investigations at customer sites.
• Maintain strong rapport with customers and conduct training.

Skills

Customer relation skills

Fault finding

Effective communication

Education

HNC/HND in Electrical/Electronic Engineering

Job description

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team.

What kind of work will you be doing?

• Planned routine maintenance of UPS and associated battery systems.
• System commissioning, startup, load bank and site acceptance testing.
• Remedial work tasks either as planned repairs or part of a callout activity.
• Fault finding, investigations and rectification.
• On site customer familiarization training.
• Extensive travel necessary to customer sites of varying locations.
• Be included on the UPS callout rota to provide 24hour response.

What Will Make You Successful?

• Experience of working in a field operations role.
• HNC/HND in Electrical/Electronic Engineering or equivalent – or previous experience working with UPS, Emergency Lighting and Battery systems.
• Experience and understanding of customer mission critical infrastructure and environments.
• Experience of fault finding and rectification.
• Ability to effectively communicate technical information and read electrical circuit diagrams.
• Demonstrate professionalism, cooperation, courtesy, and assertiveness.
• Demonstrate good customer relation skills by providing a prompt personalized service.
• Ability to manage multiple tasks simultaneously. Effective planning, set priorities, organize, and coordinate work activities with others.
• Effectively handle stressful situations. Able to resolve conflict and meet deadlines.
• Self-motivated and results driven.
• Good understanding of IT, communication protocols and firmware flashing advantageous.
• Excellent written and verbal English language.
• Full driving license essential.

Join Vertiv Today!

Be a part of the team that keeps the world connected. Take the next step in your career journey with Vertiv. Apply now to explore endless opportunities for growth and development in a vibrant and dynamic environment. Let's shape the future together!

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

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