Unfinished Basket Sales Advisor

H2eCommerce; Crewe; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual leave 30 days + birthday leave

Pension

Death in service insurance

Healthcare plan

Staff discounts

Staff referrals

Cycle to work

Free parking

Job summary

H2eCommerce in Crewe is seeking an Unfinished Basket Sales Advisor to drive outbound sales. You will promote our own brand products, handle customer queries, and close sales with genuine advice, earning commission on conversions.

This on-site role offers training and progression as the team grows. You will join a supportive, target-driven environment that values fun, celebration of success, and career development.

Qualifications

• Experience of one year or more in an outbound telesales role.
• Naturally positive communicator with people skills.
• Problem solver with a helpful nature.
• Able to multitask and stay organized.
• Confident and enthusiastic with a friendly disposition.
• Team player with a positive attitude.
• Attention to detail and accuracy.
• IT literate and comfortable with Excel.
• Ability to listen, influence and negotiate with customers.

Responsibilities

• Outbound sales calling to prospects and customers.
• Promote and position own brand products.
• Meet and exceed individual sales targets.
• Advise on customer queries and recommend suitable products.
• Build relationships with customers to drive repeat business.
• Accurately maintain the customer database.

Skills

Outbound telesales

Positive communicator

Problem solver

Multitasking

Confident and enthusiastic

Team player

Can-do attitude

Attention to detail

Active listening

Negotiation

Tools

Excel

Job description

We are looking for an Unfinished Basket Sales Advisor to join our busy and expanding team.

Are customers having issues checking out? Provide assistance. Are they unsure if they can get the product cheaper? Provide assurance. The Unfinished Basket Sales Advisor closes the sale by offering genuine advice and knowledge, earning a nice commission for doing so.

Alongside a fair salary, you will earn commission based on your sales conversions. The sky is the limit with this, and our Sales team earns a comfortable wage each month that we are all proud of.

You will receive training on our products, and we will also provide ongoing sales support training to help you progress to the top of your game. Our training is designed to maximize your confidence, increase your abilities, and help you be happy with your achievements every day.

The sales department has a great sense of fun and loves to celebrate success. The focus is on hitting goals, and we celebrate those goals when they are achieved. We have experienced, supportive, and friendly team members on hand to help you learn, and in time, you will grow into a more senior employee. We invest in our people, and as the team grows, more career opportunities become available each year.

This role is based on site at our Crewe Office.

About the RoleMain Duties and Responsibilities:

• Outbound sales calling
• Promotion of own brand products
• Meet and exceed individual targets
• Advise on customer queries and recommend suitable products
• Build relationships with customers
• Accurately maintain the database

Benefits

• Competitive salary with annual salary reviews
• 30 days annual leave with an additional day of leave for each full year spent with the company, up to 35 days per year
• One day birthday leave each year
• Death in service insurance at 3 x annual salary
• Pension
• Simply Health Plan
• Generous long service cash rewards from 5 years of service
• Cycle to work scheme
• Discounted Gym Memberships
• Staff discount on products
• Staff referral scheme with cash rewards
• GP access and mental health counselling support
• Yearly flu vaccinations
• Specsavers vision/ eye care
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events
• Casual dress

Requirements

• Skills Required:
• Experience of one year or more in an outbound telesales role
• Naturally positive communicator, a real people person!
• Problem solver with a helpful nature
• Able to multitask
• Confident and enthusiastic with a friendly disposition
• Team player
• Positive ‘can-do’ attitude
• Attention to detail and high levels of accuracy
• Competent with Excel
• IT literate
• Ability to actively listen, influence, and negotiate with customers