People Platform Lead

CBRE; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global commercial real estate services firm seeks a UKG People Platform Lead in London. The role involves overseeing Time and Attendance system enhancements, capturing stakeholder requirements, and ensuring system documentation. Candidates must possess hands-on experience with UKG/Kronos and a Bachelor's degree in a relevant field. This position supports a hybrid working model and connects closely with various operational teams to enhance employee experiences across processes.

Qualifications

• Hands-on experience in business analysis with People Systems and Processes, must have UKG (Kronos) experience.
• Experience guiding initiatives through change and process improvement.
• Experience in Process Mapping, Continuous Improvement, Lean, Six Sigma, and Solution Design preferred.

Responsibilities

• Capture requirements from business stakeholders for Time and Attendance processes.
• Document procedures and protocols related to People organization.
• Coordinate User Acceptance Testing with the Platform Support teams.

Skills

Business analysis

UKG (Kronos) Time and Attendance

Process Mapping

Stakeholder management

Continuous Improvement

Education

Bachelor’s degree in People, IT, or related field

Job description

UKG (Kronos) People Platform Lead (12 months FTC)

Role: EMEA Kronos / Time and Attendance - Platform Lead

Location: London

Hybrid working pattern

Duration: 1 year FTC

The Platform Lead will be responsible for capturing requirements from business stakeholders, building/updating the right documentation for the process and product, working closely with technology partners to build the new enhancements or support break‑fixes, testing and supporting user training. The role reports to the Global Tower Lead, Time, and partners strongly with the Regional People Operations, People Centres of Excellence (COE) and Enterprise Platform teams, including Digital & Technology and Finance Processes.

The role is responsible for partnering and delivering items on the functional product roadmap and improvement projects across all processes within their Tower. People processes are interrelated, and this role will collaborate with other People Process Towers and People Business Partners, identifying process gaps and opportunities to simplify and enhance employee experiences.

The role will focus on the following products: Workforce Dimensions, PeopleSoft, and related integrations. The processes in scope for this tower include all employee time and absence related transactions.

What You’ll Do:

• Responsible for maintaining, developing, and constructing processes, enhancements and new features related to Time and Attendance for the People organization within CBRE. Documenting procedures/protocols, process flows, approver levels, decision points, and all relevant information.
• Combining experience and a critical eye to review and analyze existing processes, identifying bottlenecks, and making recommendations for process and product improvements to deliver world‑class employee experience.
• Following the global CBRE standards to document new processes and to problem‑solve through existing process and product challenges.
• Working with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D & T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements.
• Maintaining a solid technical understanding of the products within their tower, coordinating on internal platform documentation and business SOP documents as required.
• Leveraging design, documentation, and implementation techniques to deliver world‑class process solutions, including business requirements, testing, documentation, and production migration protocols.
• Coordinating UAT with the Platform Support teams and maintaining master UAT scripts within their tower.
• Maintaining the platform workstack in accordance with platform governance standards and providing regular updates to the Tower Leader and stakeholders regarding progress on all initiatives.
• Conducting follow‑up and in‑depth discussions with secondary stakeholders/process users independently.
• Identifying training documentation needs, documenting as required, and communicating to platform support team and other stakeholders.

What You’ll Need:

• Hands‑on experience in business analysis with People Systems and Processes, must have UKG (Kronos) Time and Attendance experience
• Bachelor’s degree (BA/BS) in People, IT, or a related field of study
• Experience with functionality design requirements and implementation best practices.
• Experience guiding initiatives and stakeholders through change and process improvement.
• Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma, and Solution Design principles preferred.
• Stakeholder and project management experience.
• Expertise in thinking critically and strategically to solve problems with practical solutions.
• Ability to coordinate, prioritize, and simultaneously balance multiple issues while communicating at all levels in the organization.
• Customer‑service oriented approach to problem solving and gathering feedback to determine continuous improvements.
• Experience working within a Shared Services or centralized operating environment for a global company is desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE, Inc. is an Equal Opportunity and Affidavative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)