UK Sales & Admin Specialist (ERP/CRM) — Customer Support

Workshop Recruitment; Walton-on-Thames; Sur place; GBP 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Healthcare

Pension

Life Assurance

Résumé du poste

Workshop Recruitment is seeking a Customer Service Administrator for a well-established technology business in Sunbury-on-Thames. You will support the EMEA Customer Service team with orders, quotations, and ERP data maintenance, ensuring smooth daily operations and accurate system administration.

The role requires 2+ years of customer service or administration experience, strong communication skills, and proficiency with ERP/CRM systems.

Qualifications

• 2+ years’ experience in customer service, administration or data entry.
• Demonstrate excellent attention to detail and numerical accuracy.
• Possess strong written and verbal communication skills.
• Deliver a professional and customer-focused service.
• Be confident learning ERP and CRM systems such as SAP and Salesforce.

Responsabilités

• Process customer orders, sample requests and internal orders accurately.
• Prepare standard customer quotations and maintenance contract quotations.
• Monitor shipments and provide proactive delivery updates to customers.
• Support delayed or rerouted shipments and prepare dispatch documentation.
• Create and maintain accurate customer information within the ERP system.
• Assist with routine pricing and database updates.
• Provide customers with relevant compliance, quality and product certificates.
• Maintain accurate records and complete daily administrative workflows.

Connaissances

Customer service

Attention to detail

Communication skills

Multitasking

Teamwork

Shipping knowledge

Outils

SAP

Salesforce

Description du poste

Workshop Recruitment is seeking a Customer Service Administrator for a well-established technology business in Sunbury-on-Thames. You will support the EMEA Customer Service team with orders, quotations, and ERP data maintenance, ensuring smooth daily operations and accurate system administration.

The role requires 2+ years of customer service or administration experience, strong communication skills, and proficiency with ERP/CRM systems.